Frequently asked questions
Do you have Questions?
We have answered questions that you may have about us on this page. Please read them all to know MATrd better.
If the answer was not found please submit your question using the form at the end of this FAQ.
We will update this page to cover most possible questions.
Account related questions
When you have too many clients you would forget your negotiations, interactions, deals, money flow etc… you had with them unless you organize them.
MATrd account is where we store our clients data to serve them in the the best possible way we can and customize our services for each client.
Every real business needs an introduction of the parties. By registration, you will be able to introduce who you are.
Account registration is the best way to show us that you have goodwill to deal with us.
Everyone’s inbox is full of spam today. Messages from registered customers will be considered much more serious than unregistered clients.
If we see your message, we will invite and help you to signup for MATrd Account
When we get a message from an unknown source, we really do not know how serious is the person.
Processing each message and investigating the sender, needs time and we have limited human resources.
Many times, we miss new serious clients especially when the market is hot. So, we decided to come to a modern way
So, if you really want to deal with us, you need to register yourself on our website.
1. Immediately you will get a personal panel on our website that you can add more information to it to enable us to offer you our customized services
2. You will become able to send us inquiry and get better prices of commodities.
3. Website shows you more information if you login.
4. You can signup for price notifications, especial condition cargoes, hot sales, Market news etc…
5. You can have access to documents like offers, invoices, statement
and much more
You are right but not on MATrd.com.
We fully understand that sending too many emails will cause inattention of receiver so we will not use our opportunity for unwise or worthless Emails.
You will get notifications or emails from us only in case you have asked for it or we find that email is beneficial to you.
So, You need never get Spam from us.
On the other hand, We do not sell your information. Simply it is not our business to help our competitors!
So registration is beneficial to you.
You can visit our privacy policy to have an answer with full details.
In your panel, you have the option to delete your account.
You can log into your account, click delete my account, and confirm your password. This will immediately delete your data
Use this wisely!!! We can not recover your account in case of deletion and all your data will be deleted
You can also send an email to Support@MATrd.com from your registered email address and ask our staff to delete your account manually. This may take 24 up to 48 business hours, but you can send another email and cancel the request before we delete the account.